Available courses

RISK, AUDIT AND CONTROL AWARENESS

The Risk, Audit and Control Awareness Training is designed to strengthen employees' understanding of risk management, internal controls, corporate governance, compliance, cybersecurity, anti-money laundering (AML), business continuity, and the role of internal audit within the Bank. 

The training aims to foster a strong risk-aware culture by equipping staff with the knowledge and skills required to identify, manage, and report risks, adhere to regulatory requirements, protect customer information, and uphold effective internal controls. Ultimately, the program seeks to enhance operational resilience, accountability, and the Bank's ability to achieve its strategic objectives.

INTERNAL AUDIT FUNCTION and TIP OFF ANONYMOUS (MARCH 2026)

This training aims to raise awareness of anonymous reporting and promote a culture of integrity and accountability within the organization. It also provides a brief overview of how the Internal Audit department functions and its role in supporting governance, internal controls, and the investigation of reported concerns.

The objectives of this training are to:

  • Create awareness of the anonymous tip-off (whistleblowing) process.
  • Provide guidance on the types of issues that should be reported.
  • Explain the available channels for submitting anonymous tip-offs.
  • Outline how reported concerns are assessed and investigated.
  • Provide an overview of the role of the Internal Audit department.

TIP OFF ANONYMOUS AND FRAUD - NOVEMBER 2025

he primary objective of this training is to equip employees with a comprehensive understanding of Tip Off Anonymous and Fraud. The session aims to strengthen the Bank's resilience by fostering and reinforcing a culture of integrity and accountability.

Objectives:

  1. Equip staff to recognize fraud indicators and apply effective controls
  2. Promote ethical behavior and encourage safe whistleblowing practices
  3. Fosters a culture of accountability and integrity.

RISK ASSESSMENT, FRAUD, AND ETHICS - INTERNAL AUDIT AUGUST 2025

The primary objective of this training is to equip employees with a comprehensive understanding of Risk Assessment, Fraud Prevention, and Ethical Practices. The session aims to strengthen the Bank's resilience by fostering a proactive risk management mindset and reinforcing a culture of integrity and accountability.

Objectives:

  1. Build risk awareness for proactive identification and mitigation of threats.

  2. Equip staff to recognize fraud indicators and apply effective controls.

  3. Promote ethical behavior and encourage safe whistleblowing practices

  4. Supports informed, risk-based decision-making.

  5. Fosters a culture of accountability and integrity.

DATA CLASSIFICATION TRAINING - MARCH 2025 -

This training program will equip you with the essential knowledge and skills to effectively classify data within you department. Participants will gain an acute understanding of data classification principles, the importance of data protection, and the specific requirements for handling sensitive information within Steward Bank.

Key Learning Objectives:

  • Define data classification: Understand the concept of data classification and its significance within the bank.
  • Identify sensitive data: Learn to recognize and categorize data based on its sensitivity and potential impact.
  • Apply classification standards: Apply appropriate data classification standards and guidelines to bank data.
  • Implement data protection measures: Understand and implement security measures to safeguard classified data.
  • Comply with regulations: Ensure compliance with relevant data protection regulations.


Account Opening and Account Upgrade

The courseprovides a comprehensive overview of the procedures concerning customer account opening and upgrade within Steward Bank. It delineates the duties of both the customer-facing team and the back-office staff. The process starts with customers completing application forms and extends to customer service officers and branch managers verifying and validating the information provided. It also outlines the temporary account upgrade process and highlights the back office's role in verifying documentation and conducting financial checks before accounts are opened or upgraded in the bank's systems.

Biller and Merchant Engine & Payment Gateway

Steward Bank as a digital bank has acknowledged the need for a platform that the Bank can use to seamlessly on-board Billers and Merchants.

Customers are able to pay merchants using the platform. Customers can pay using multiple payment methods. 


Retail Banking - Part II

An online course on bank products, as a bank we will innovate and continuously develop life changing products and services that create value for all our customers.

Retail Banking - Part I

An online course on bank products, as a bank we will innovate and continuously develop life changing products and services that create value for all our customers.

Steward Bank *236# Revamp

Steward Bank is introducing a revamp of the *236# USSD platform. The platform is currently limited to Account Opening, Kashagi and Card services.
However, customers that open accounts through the platform are experiencing difficulties in registering on our *210# mobile banking platform hosted by ZSS.
This comes as a solution to these challenges.

FCA on Square

Introduction of Foreign Currency Accounts (FCA's) on the Square mobile app platform

Purple Way of Customer Service - Etiquette

The Purple Way of Customer Service is meant to reinforce on Customer orientation of Stewards within the bank to give clients the best service.

Telephone Banking

Telephone Banking is a revolutionary banking experience designed to attract, engage and connect clients with products and services, all on demand by enabling customers to perform a range of financial transactions over the telephone, without the need to visit a bank branch or automated teller machine.  This service will minimise the cost of handling transactions by eliminating the need for customers to visit a bank branch for non-cash withdrawal and deposit transactions.

VISA Mobile App and VISA Direct

VISA Mobile App and VISA Direct Online Training

Fraud Awareness

This course is intended to raise awareness of fraudulent practices and assist you in performing your role in preventing, detecting and reporting fraud. It reinforces your understanding of fraud and its negative impact on the bank and financial services sector's activities and operations.

FRAUD AND ETHICS TRAINING - Q1 FY26 (MAY 2025)

This training provides an overview of Steward Bank’s Ethics framework, including a confidential whistleblowing system administered by Axcentium (formerly Deloitte) for anonymous reporting of fraud and misconduct. It also explains the fraud triangle, outlines the reporting procedure, highlights examples of reportable behavior, and details the rewards policy for significant disclosures.

Key Learning Objectives

  • Understand the purpose of the EthicsLine system
  • Know the fraud triangle components
  • Identify common types of fraud and misconduct
  • Know whistleblower roles and how to stay anonymous
  • Follow the whistle blowing reporting process
  • Support a culture of integrity and accountability

INTERNAL AUDIT FUNCTION AND TIP OFF ANONYMOUS TRAINING AUGUST 2024

Internal Audit Function and Tip Off Anonymous 

INTERNAL AUDIT FUNCTION AND TIP OFF ANONYMOUS FEB 2024

Internal Audit Function and Tip Off Anonymous